This policy explains what personal data Valencia Prestige Transfers collects, why we collect it, and the rights you have over it. We only collect what's needed to arrange and deliver your transfer, and we don't sell your data to anyone.

1. Who We Are

Valencia Prestige Transfers ("we", "us") is a private chauffeur service based in Valencia, Spain, and is the data controller responsible for the personal information described in this policy. You can reach us on WhatsApp for any privacy-related question.

2. What Information We Collect

When you make a booking or contact us, we typically collect:

  • Your name and contact details (email, phone number)
  • Flight number and travel dates, where relevant to a booking
  • Pickup and drop-off addresses
  • Payment information, processed securely by our payment provider
  • Messages you send us by WhatsApp or our booking form

3. How We Use Your Information

We use your information to confirm and deliver your booking, assign and brief your driver, send confirmations and updates related to your journey, and respond to questions you send us. Where you've agreed to it, we may also send occasional service updates. We process this data on the basis of fulfilling our contract with you, and our legitimate interest in running a reliable transfer service.

4. Who We Share It With

Your booking details are shared with the driver assigned to your journey, so far as needed to complete the pickup — name, contact number, flight details and addresses. Payment details are handled directly by our payment processor and are not stored on our own systems. We do not sell or rent your personal data to third parties for marketing purposes.

5. How Long We Keep It

Booking records are retained for as long as required by Spanish tax and accounting law, typically up to five years. Enquiries that don't result in a booking are generally deleted within a shorter period once they're no longer needed.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to access the personal data we hold about you, request corrections, request deletion, restrict or object to certain processing, and request a copy of your data in a portable format. To exercise any of these rights, message us on WhatsApp. You also have the right to lodge a complaint with the Spanish data protection authority (Agencia Española de Protección de Datos) if you believe your data has been mishandled.

7. Cookies

Our website uses a small number of cookies to function correctly and understand how it's used. Full details are set out in our Cookie Policy.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised.

9. Contact Us

Questions about this policy or how your data is handled can be sent to us on WhatsApp or via our Contact page.